Indiana came to the UK in 2017 and joined the GRoW Programme at the end of 2021. Her first language is Romanian and she was looking for support to improve her English and gain voluntary experience to help build her confidence. Indiana’s goal was to work for the NHS. She attended all the GRoW workshops which helped improve her confidence and she felt motivated to push forward with studying and volunteering.
After Indiana had completed the Workshops with GRoW she completed an ESOL course to improve her English and an NHS Career Level 1 Employability Course and then started volunteering in Hillingdon Hospital. She then completed the following courses: Volunteer Learning Course, NHS CAREer Clinic Level 1 Certificate in Personal Development for Employability at HCUC, Introduction to Understanding the Role and Expected Behaviours of a Health Care Support Worker, Adult Basic Life Support Level 1, Equality and Diversity, Conflict Resolution, Customer Care, Safeguarding Children Level 1, Essentials of Patient Safety, Dementia Awareness, Corporate and Local Induction, End of Life Care, Personal Risk Assessment and Sustainability Awareness.
Whilst volunteering at Hillingdon Hospital Indiana progressed in her training courses which led her to be in paid employment in the hospital as a Patient Access Administrator.
She has achieved her goal of working for the NHS and has built up her confidence in her admin role at the hospital and also in her confidence in English. She now works full-time for the NHS and is looking to undertake more learning as she progresses in her job.
Speaking of her experience Indiana said; “Attending GRoW’s CV and Interview Workshops helped build my confidence and doing the training courses with the NHS meant that the department I was volunteering for saw the potential in my work effort and offered me bank shift work. When I applied for an admin job I was successful and I now work as Patient Access Administrator in a 9-5 role.
My life is so different from last year, everything has happened so quickly I didn’t think I would be employed this quickly through the NHS, but I am so happy with my progression and the effort I have put in to get me where I am now. I thank GRoW for helping with the difference in my life now.
Education is the most powerful weapon which you can use to change the world. Through the learning and work I have done I have learned that confidentiality is the key to building trust. Dignity is one of the most important things to the human spirit. It means being valued and respected for what you are, what you believe in, and how you live your life. Treating other people with dignity means treating them the way we’d like to be treated ourselves.”